Terms & Conditions of Sales
1 / Rates
Our prices in € (euros) are inclusive of all taxes, excluding tourist taxes (0.70 € / person / night).
Rates in our rooms include room rental and breakfast but not options like dinner formulas.
Our rates are subject to change at any time, depending on economic conditions or regulatory provision.
Only the price on your booking form or other confirmation email from the Instants Volés is valid.
No discount will be granted in case of advance payment.
2 / Booking / Payment
Upon booking, your credit card details will be requested by our secure system, to guarantee the full amount of the stay. No charge will be made upon reservation. The payment of the whole stay will be done on the spot at the end of your stay by either:
• credit card (Visa, Mastercard)
• Holiday vouchers
3 / Gift voucher
The validity period of gift vouchers is 12 months from the date of issue. They are not refundable.
The entire offered stay must be paid for by credit card. When the beneficiary has chosen a date of stay, it must be confirmed by e-mail by Instants Volés. From this confirmation, the general sales conditions will apply as for a conventional booking.
If the Stolen Instants had to modify the services or equipment or the price of the rooms, the customer can choose among the new proposals for a face value equivalent to the gift voucher.
4 / Cancellation conditions
The cancellation of a reservation will only become effective after confirmation by e-mail that it has been taken into account by "Les Instants Volés".For any modified and / or canceled stay up to 61 days before the date of arrival, the amount of the stay is refunded by check with a deduction of 30 € for expenses of file in a period of 10 days to reception of the mail of For any stay modified and / or canceled at least 31 days before the date of arrival, no fee will be charged.
For any stay modified and / or canceled between 30 and 21 days before the date of arrival, 50% of the amount of the stay, except meals, will be charged on the guarantee. For any modified stay between 20 days and the day of arrival, 100% of the total amount of the stay, excluding meals, will be charged on the guarantee.For any stay modified and / or interrupted or in case of no show, for any reason whatsoever, 100% of the total amount of the stay will be debited on the In the event of external events announced beyond our control such as bad weather (storm or violent storm), we may have to modify or cancel your stay.Other dates will be proposed to you in the 12 months following the event, according to those available. No other compensation can be claimed .______________________________________
5 / force majeure:
In case of force majeure or unforeseen circumstances such as bad weather, mandatory renovation work, breakdown of wellness equipment, or health problems of the owners of Instants Volés, the Instants Volés reserves the right to cancel the booking by E-mail.
6 / Interruption of stay or no show
In case of interruption of the stay or no show, 100% of the amount of the stay will be charged.
7 / Arrival and departure times
Rooms are not available until 17h. Arrivals after 21h must be validated by email by Instants Stolen at the reservation.All arrivals after 21h without agreement to the reservation, will be considered as a no show and the entire stay will be charged.Rooms must be vacated no later than 11am.
8 / Accommodation conditions
• Pets (even small pets) are not accepted. In case of non-compliance with this clause by the client, the Stolen Instants will cancel your stay. This cancellation can not, under any circumstances, be considered as a modification or termination of the contract at the initiative of the Instants Volés, and the entire stay will be charged.
• In accordance with the law, it is forbidden to smoke in rooms and private wellness areas as a measure of safety and well-being. Ashtrays are available on your private terraces and at the pool.
• The rooms are rented for two people without the possibility of additional person, nor to add extra bed. In the event of non-respect of this clause by the customer the Instants Volés will cancel your stay.This refusal can not, under any circumstances, be considered as a modification or a breach of the contract on the initiative of Instants Volés, and the entire stay will be charged.
• The client must respect the peaceful character of the premises and use them according to their intended purpose. Of cocooning, relaxation and relaxation. He agrees to make the rooms in perfect condition at the end of the stay, to declare and assume financially, any possible degradation of which he could be responsible on the property.
• The consumption of alcohol on the site is the responsibility of the customer.
9 / Valuables
It is recommended not to leave valuables in the accommodation and vehicles parked in our unsecured private car park. Instants Volés can not be held responsible for any incident.
10 / Accessibility
Our environment and the places are unfortunately not adapted to welcome people with reduced mobility.
11 / Litigation
In case of dispute, only the jurisdiction of the commercial court of BRIVE LA GAILLARDE is recognized.
12 / Modification of the terms and conditions of sales
The present conditions of sale are modifiable at any time without notice. Acceptance and compliance with these conditions of sale are deemed acquired upon validation of the reservation.